Error: Please enable cookies to log in to MyChart.

Terms & Conditions

Please read these Terms & Conditions carefully before using RWJBH MyChart

RWJBarnabas Health, are pleased to offer patients online computer access to portions of their medical record through the RWJBH MyChart web portal. If you believe that you would benefit from this service, you may sign up for access by completing an authorization and agreeing to these Terms & Conditions.

By using RWJBH MyChart, you demonstrate that you agree to these Terms & Conditions.  If you do not agree to all of these Terms & Conditions, do not use RWJBH MyChart.  RWJBarnabas Health may alter, modify, expand or reduce these Terms & Conditions at any without notice to you by posting the revised Terms & Conditions on the RWJBH MyChart web portal. 

USE OF RWJBH MYCHART

IF YOU ARE HAVING A MEDICAL EMERGENCY, CONTACT 9-1-1 OR YOUR PHYSICIAN OR GO DIRECTLY TO THE EMERGENCY DEPARTMENT

RWJBH MyChart should NEVER be used for urgent health care matters. The anticipated turnaround time for a response to a secure message is at least two business days.

  • If your physician is out of the office or unavailable to respond to your email message, it may be routed to another affiliated provider.
  • At this time, we anticipate that RWJBH MyChart will allow you to do the following:
  • Review, make or cancel appointments
  • View selected portions of your medical record such as allergies, medications, histories, problem list and recent visit information
  • View lab and imaging results
  • Communicate with your provider or provider’s office via secure messaging regarding health concerns
  • Request prescription refills
  • Link to other sites that will provide you with health information

Other services may be added as RWJBarnabas Health implement the RWJBH MyChart web portal.

  • As with anything related to your health and wellness, if you have questions or concerns, regarding the information obtained through RWJBH MyChart contact your healthcare provider.
  •  RWJBarnabas Health’s providers may send you messages via RWJBH MyChart. It is your responsibility to monitor these messages and respond in an appropriate manner. You must provide RWJBarnabas Health with a valid email address and update RWJBarnabas Health if you change your email account. In addition, RWJBarnabas Health may send you email messages to your personal email address to alert you when you have new RWJBH MyChart messages.
  •  Messages that are sent through RWJBH MyChart are intended to be about your health care and conditions. Asking for advice for a friend or family member is not allowed. Since these messages may become a part of your permanent medical record and will be perceived as your health information, it is important that no one else's information be reflected in your communications. For example, with appropriate authorization, your information may be released to insurance companies when applying for life or disability insurance. RWJBarnabas Health takes no responsibility for erroneous medical information that you provide via RWJBH MyChart that may impact your ability to be covered by insurance.
  •  The RWJBH MyChart may only be used for lawful purposes. Access to RWJBH MyChart is an optional free service, and we may suspend or terminate your access at any time and for any reason. If we do suspend or terminate this service, you will be notified as promptly as we reasonably can. 
  •  Use of RWJBH MyChart will be governed by New Jersey law.

PROHIBITED USES

You must not:

  • Use RWJBH MyChart except as expressly authorized in these Terms & Conditions;
  •  Impersonate another, falsify account information, or make unauthorized use of another’s information;
  •  Copy, reproduce, sell, rent, lease, distribute, transfer, modify or make derivative works from the RWJBH MyChart;
  •  Remove, alter or tamper with any copyright, trademark or other proprietary rights or legal notices contained in any content obtained through RWJBH MyChart;
  •  Decompile, disassemble, reverse engineer, or otherwise attempt to discover or derive any proprietary software code or information associated with the RWJBH MyChart;
  •  Submit, upload, post or transmit any user-originated content that is: unlawful; threatening; harassing; abusive; obscene; vulgar; sexually explicit; pornographic or inclusive of nudity; offensive; excessively violent; invasive of another’s privacy, publicity, contract or other rights; tortious; false or misleading; defamatory; libelous; hateful; discriminatory or otherwise objectionable (in our discretion);
  •  Upload to or transmit on RWJBH MyChart any defamatory, indecent, obscene, harassing, violent or otherwise objectionable material, or any material that is, or maybe, protected by copyright, without permission from the copyright owner;
  •  Interfere in any way with the operation of RWJBH MyChart or any server, network or system associated with RWJBH MyChart, including, without limitation: hacking, mail-bombing, flooding, overloading, or making “denial of service” attacks; probing, scanning or testing the vulnerability of RWJBH MyChart or any server, network or system associated with RWJBH MyChart; breaching or circumventing firewall, encryption, security or authentication routines; accessing data not intended for you, or accessing another’s account that you are not expressly authorized to access;
  • Use any automated program, tool or process (including, without limitation, web crawlers, scrapers, robots, bots, spiders, and automated scripts) to access RWJBH MyChart or any server, network or system associated with RWJBH MyChart, or to extract, collect, harvest or otherwise gather content from RWJBH MyChart;
  • Frame or otherwise create a browser or border environment around any page or content of RWJBH MyChart, or deep-link to any internal page or area of RWJBH MyChart; or
  • Make any other use of RWJBH MyChart that violates these Terms & Conditions or any applicable law.

CONFIDENTIALITY

Both Federal and (State) laws govern the confidentiality of medical information. RWJBarnabas Health is dedicated to keeping your medical information confidential. Our employees are subject to strict standards on maintaining your confidentiality. By allowing you access to your medical information you must share this responsibility. Please read RWJBarnabas Health’s privacy statement and Notice of Privacy Practices for more information.

Both Federal and (State) laws govern the confidentiality of medical information. RWJBarnabas Health is dedicated to keeping your medical information confidential. Our employees are subject to strict standards on maintaining your confidentiality. By allowing you access to your medical information you must share this responsibility. Please read RWJBarnabas Health's privacy statement and Notice of Privacy Practices for more information.

PERSONAL IDENTIFICATION CODE AND PASSWORD

You will be given a unique access code by RWJBarnabas Health to allow you access to RWJBH MyChart. The first time you log into RWJBH MyChart you will be required to create a unique User ID and a password between 8 and 20 characters using a combination of letters and numbers (lowercase and uppercase). You must keep your user ID and password confidential. Anyone with access to your ID and password would have access to your personal health information and be able to message your providers. It is your responsibility to change your password if you believe it has been compromised or shared with someone else. It is recommended that you change your password every 180 days. Every time you log into RWJBH MyChart, your user ID and password will be logged in an audit trail in the computer system.

If RWJBarnabas Health discovers that you have inappropriately shared your password or abused your access privileges, RWJBarnabas Health may terminate your participation in RWJBH MyChart. RWJBarnabas Health take no responsibility for, and disclaim, any and all liability for damages arising from a breach of medical record confidentiality resulting from you sharing or losing your password.

AVAILABILITY

RWJBH MyChart may not always be available due to system maintenance, back-ups or other technical failures such as disruption of the communication lines. Access is provided on an "as is available" basis and you are not guaranteed access at any particular time.

RESTRICTIONS

An individual must be age 18 or older to request a personal account. Parents or guardians of minor children may request access to the minor child's account by following the terms outlined in the "Proxy Access" section of this Terms and Conditions statement. Minor children between the ages of 13 and 17 (inclusive) may be eligible to participate in MyChart services with the approval of a parent or guardian.

Individuals may request proxy access to the MyChart account of someone under their care by completing a MyChart Proxy Authorization form and submitting it to MyChart-HIM@rwjbh.org. Such access will only be granted to persons with parental rights/caregiver status over the applicable patient, and only to the extent that the person requesting proxy access can verify their identity and authority to the patient health information. A MyChart account may be activated for both the proxy and the account holder/patient. If the proxy's relationship with the patient changes, the proxy must inform the organization by calling or sending written notice to the patient's Physician office or the applicable hospital's medical records department. RWJBarnabas Health reserves the right to revoke proxy access at any time for any reason.

For further assistance, please contact MyChart support at MyChart-Support@rwjbh.org or submit a question via "MyChart Support" located at the bottom of the RWJBH login page.

DISCLAIMER FOR INFORMATION PROVIDED ON LINKS TO OTHER SITES

I understand that RWJBarnabas Health may provide links or reference to other sites but RWJBarnabas Health has no responsibility for the content of such other sites and shall not be liable for any damages or injury arising from that content. Any links to other sites are provided as merely a convenience to the users of RWJBH MyChart.

INTELLECTUAL PROPERTY RIGHTS

All content in RWJBH MyChart is protected by U.S. and foreign copyright laws. You may not copy, modify, upload, download, post, transmit, republish or distribute any of the content, including without limitation the code, contained in RWJBH MyChart without our prior written permission except for your own personal, non-commercial purposes. Except as provided in the preceding sentence, nothing contained in these Terms & Conditions shall be construed as granting a license or other rights under any patent, trademark, copyright or other intellectual property of RWJBarnabas Health or any third party. Unauthorized use of any RWJBarnabas Health's trademark, service mark or logo may be a violation of federal and state trademark laws.

RESERVATION OF RIGHTS

RWJBarnabas Health reserves the right at any time and for any reason, with or without notice, and without liability to you or any other user, to: (1) modify, suspend or terminate the operation or any feature of RWJBH MyChart (2) restrict, limit, suspend or terminate your and/or any other user's access to RWJBH MyChart; (3) monitor any user's use of RWJBH MyChart to verify compliance with these Terms & Conditions and/or any applicable law; (4) investigate any suspected or alleged misuse of RWJBH MyChart and cooperate with law enforcement and/or third-parties in such investigation; and (5) disclose information about any user's use of RWJBH MyChart in connection with any law enforcement investigation, or in response to a lawful court order or subpoena.

RELEASE/DISCLAIMER OF WARRANTY

You agree to release RWJBarnabas Health from all liability in regard to your use of RWJBH MyChart. RWJBarnabas Health is not responsible for the consequences or reliance on any information contained herein. We do not guarantee that this site is error-free and uninterrupted (see Disclaimer of Warranties Section below for further detail). To the maximum extent allowed by law, in no event will RWJBarnabas Health be liable for any indirect, consequential, special, incidental or punitive damages, including loss of revenues or loss of profits, or any other damages, fees, fines, penalties, or liabilities arising out of your access, use or inability to use RWJBH MyChart or the content or materials herein. RWJBH MYCHART IS PROVIDED "AS IS" AND "AS AVAILABLE". TO THE FULLEST EXTENT PERMISSIBLE PURSUANT TO APPLICABLE LAW, RWJBARNABAS HEALTH, RUTGERS & THEIR AFFILIATES HEREBY DISCLAIM ALL WARRANTIES WITH RESPECT TO RWJBH MYCHART, WHETHER ORAL OR WRITTEN, EXPRESS, IMPLIED, STATUTORY OR OTHERWISE, INCLUDING, WITHOUT LIMITATION, ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NONINFRINGEMENT, OR TITLE, AND ALL WARRANTIES ARISING FROM COURSE OF PERFORMANCE, COURSE OF DEALING OR USAGE IN TRADE. WITHOUT LIMITING THE GENERALITY OF THE FOREGOING, RWJBARNABAS HEALTH DOES NOT WARRANT THAT RWJBH MYCHART WILL BE UNINTERRUPTED OR ERROR FREE, OR THAT ANY DEFECT OR ERROR WILL BE CORRECTED, OR THAT RWJBH MYCHART WILL BE SECURE AND FREE OF VIRUSES OR OTHER HARMFUL COMPONENTS, OR THAT ANY CONTENT PROVIDED THROUGH RWJBH MYCHART WILL BE CURRENT OR ACCURATE, OR THAT A PARTICULAR PRODUCT OR SERVICE YOU SEE ON RWJBH MYCHART WILL BE, OR WILL REMAIN, AVAILABLE TO YOU. YOUR USE OF RWJBH MYCHART IS ENTIRELY AT YOUR OWN RISK.

USE OF THIRD-PARTY SERVICES

You may choose to use other services provided by third parties in conjunction with your use of MyChart. Such services may include, but are not limited to, translation services, location services, and other third-party offerings. Any links to such services are provided for your convenience only. Neither Epic nor RWJBarnabas Health have control over the contents of these services, and neither Epic nor RWJBarnabas Health accept any responsibility for them or for any loss or damage that may arise from your use of them. Such services may require you to submit your information to a third party, which may result in a copy of your information being used and/or stored by a third party. If you decide to access any such services in conjunction with your use of MyChart, you do so entirely at your own risk and subject to the terms and conditions of use for such services.